The customer can keep their phone lines or frames and integrate CALL CENTER CLOUD aIFX to maintain their incoming numbering and outgoing service. You can also hire the service of telephony IFX Networks to add local or free incoming and outgoing calls to numbers around the world with very competitive rates.
IFX CLOUD CALL CENTER allows customers to centralize their communications and make users more productive, optimize resources and serve better its customers. IFX Networks platform is designed to meet the market needs and enables call centers have a strict control and online monitoring of each call. It features a detailed reporting system easy to manage and administer that allows the supervisor to monitor and evaluate the performance of each agent or the campaign in general.
INTEGRATION WITH CRM
IFX CLOUD IVR CALL CENTER can interact both with the user as CRMs or customer databases and each integration must be evaluated with the Research and Development of IFX Networks to bring the price of the project.
INTEGRATION WITH CRM
grouped by agents, queues call periods and configurable graphics. Export files in Standard format and indicators "traffic light" of meeting the objectives.
RECORDED IN GSM
Calls are recorded in GSM format and available for download through the IFX CLOUD CALL CENTER interface. Incoming and outgoing number, day, month, year and time will identify the files.
PRICE IS PER MONTH AND SEAT
All positions will be recorded without exception and should be included in the calculation of service.
Automatic Call Distribution: music on hold.
Assigning multiple queues with priorities and policies configurable allocation calls.
Change a position or have remote agents is simple and requires no additional investment. Participants may register via the Web campaign to be assigned anywhere in the world and be fully integrated communications platform of the Call Center. The user retains their profile no matter where you are or terminal used to communicate.
ANSWERING - IVR
Multilevel configurable and pre-Attendant. The customer provides the audio and setup menus answering your Hosted Call Center. Additionally, the client can request specific development information as the caller and the agent put on screen receiving the derivation of the incoming call.
IFX CLOUD CALL CENTER has a web interface live status of agents, queues and calls in progress. The supervisor can have instant information on the status of each of the agents, measured time, answered calls, lost, ongoing, time averages, statistics and penalties.
RECORDING AND MONITORING
All incoming and outgoing calls will be recorded to IFX CLOUD CALL CENTER for all installed channels. The customer may extend the time history of recorded calls with 1 (one) month standard time.
The position of IFX CLOUD CALL CENTER supervisor may monitor calls in progress in real time and the cost is included in the recording service. In the case of requiring only the supervisor station, it will have a distinct cost.
IFX CLOUD CALL CENTER Positions: Center call each post allows multiple non-simultaneous agents. The features described below are configurable according to customer characteristics.
Agent Log in queues with user and password from any terminals.
Notices in emerging PC with Configurable incoming call information and databases.