IFX Cloud Contact Center
A solution in the IFX Networks cloud that allows the creation of campaigns where you will be able to manage any type of contact with your customers (telephone calls, chat, e-mails, and mobile applications) in one contact center and from any web server.
Benefits
100% architecture in the cloud
Our solution is implemented in our cloud architecture, guaranteeing the Contact Center operation of the service facilitating access to the platform from any location.
Omni-channel solution
Our solution is compatible with phone interactions, web chat and e-mails. It also has a self-service based management.
Statistics and monitoring
Easily obtain data from interactions made in each of the campaigns allowing real time report generation about the key performance indicators.
Flexibility
Easily and quickly improve the amount of agents thanks to 100% architecture in the cloud.
100% architecture in the cloud
Our solution is implemented in our cloud architecture, guaranteeing the Contact Center operation of the service facilitating access to the platform from any location.
Omni-channel solution
Our solution is compatible with phone interactions, web chat and e-mails. It also has a self-service based management.
Statistics and monitoring
Easily obtain data from interactions made in each of the campaigns allowing real time report generation about the key performance indicators.
Flexibility
Easily and quickly improve the amount of agents thanks to 100% architecture in the cloud.
Service features
Archivos compartidos dentro y fuera de su organización, desde distintos dispositivos.
Configuration of satisfaction surveys to improve the quality of service channels
Applications for Call recording/ Desktop recording
Integration possibilities with existing PSTN/VoIP links
CallBack: Customers can request a call back without losing their turn in the attention queue
Service features
Configuration of satisfaction surveys to improve the quality of service channels
Applications for Call recording/ Desktop recording
Integration possibilities with existing PSTN/VoIP links
CallBack: Customers can request a call back without losing their turn in the attention queue
Creación y edición de documentos desde el navegador y asócielos dicentemente con todas las aplicaciones que ofrece la plataforma.
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