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IFX Cloud Contact Center

A solution in the IFX Networks cloud that allows the creation of campaigns where you will be able to manage any type of contact with your customers (telephone calls, chat, e-mails, and mobile applications) in one contact center and from any web server.

Benefits

100% architecture in the cloud

Our solution is implemented in our cloud architecture, guaranteeing the Contact Center operation of the service facilitating access to the platform from any location.

Omni-channel solution

Our solution is compatible with phone interactions, web chat and e-mails. It also has a self-service based management.

Statistics and monitoring

Easily obtain data from interactions made in each of the campaigns allowing real time report generation about the key performance indicators.

Flexibility

Easily and quickly improve the amount of agents thanks to 100% architecture in the cloud.

100% architecture in the cloud

Our solution is implemented in our cloud architecture, guaranteeing the Contact Center operation of the service facilitating access to the platform from any location.

Omni-channel solution

Our solution is compatible with phone interactions, web chat and e-mails. It also has a self-service based management.

Statistics and monitoring

Easily obtain data from interactions made in each of the campaigns allowing real time report generation about the key performance indicators.

Flexibility

Easily and quickly improve the amount of agents thanks to 100% architecture in the cloud.

Service features

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Archivos compartidos dentro y fuera de su organización, desde distintos dispositivos.

Configuration of satisfaction surveys to improve the quality of service channels

Applications for Call recording/ Desktop recording

Integration possibilities with existing PSTN/VoIP links

CallBack: Customers can request a call back without losing their turn in the attention queue

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Service features

Configuration of satisfaction surveys to improve the quality of service channels

Applications for Call recording/ Desktop recording

Integration possibilities with existing PSTN/VoIP links

CallBack: Customers can request a call back without losing their turn in the attention queue

Creación y edición de documentos desde el navegador y asócielos dicentemente con todas las aplicaciones que ofrece la plataforma.

Learn about other Managed Cloud services

IFX cloud server

IFX cloud white label

IFX cloud backup

IFX cloud 365

IFX cloud PBX

IFX cloud VDI

IFX cloud for ERP

IFX datacenter dedicated server

IFX datacenter colocation

Which area do you want to contact?