Cost optimization: two words that define 2021.

Cybersecurity, cloud infrastructure and having a strategic partner are some of the fundamental features needed to achieve an effective and accessible digital transformation.

The 49% of organizations around the world expect digital transformation to grow significantly in 2021(1) due to the new and unexpected conditions brought on by the Covid-19 pandemic. Additionally, global IT expense is forecasted to reach $3.9 trillion in 2021, a 6.2% increase compared to 2020(2). Nevertheless, most technology decision makers (around 75%) are not part of their company’s IT area (3). This only goes to show exactly how important technological tools have become, as they are now an essential and transversal resource.

“Companies had to reinvent themselves to remain relevant in the market: they set aside their usual structure, rethought their business model, transformed their services, and their employees even had to learn to work remotely. This demanded a new, technological infrastructure and an agile, efficient and secure environment”, explains Jack Haime, IFX Network’s Global Vice President of Sales.

In 2020, companies were forced to invest in three main areas: transitioning from in-person to online services, digitalizing their back-office, and transforming homo-dependent technologies to outsourced or managed services (4). In fact, directors all around the world are already planning to increase their digital investment by more than 10% over the next 3 years (5) and it is estimated that remote work expenses will reach $ 332.9 billion in 2021(6). Consequently, companies were faced with the need to digitally transform every organizational area of their business. To achieve this, three fundamental aspects must be taken into consideration:

1. Cybersecurity
After the pandemic, work environments changed completely. Offices were left behind and employees were forced to work from home. Consequently, digital attacks to obtain, modify and erase sensitive user data increased significantly due to the surge in technology consumption. In fact, last year nearly 800,000 attacks using Trojans, viruses, PUPs and assumed threats were identified worldwide (7). This affected companies significantly since they were faced with the challenge of securing their workstations. To do so, they had to hire cybersecurity services and train their employees in safe practices.

2. Cloud infrastructure
In a year defined by telework, companies realized just how helpful cloud technology can be. It allows businesses to store, manage and compute information they would previously store in physical data centers. Cloud technology gives employees portable access to information, making telework much easier.

As a result, it is important to define what type of cloud infrastructure is best for each business:
● Public clouds: servers and storage are delivered by an external provider making it much more cost-effective. The organization does not have to purchase any type of hardware or software, nor do they have to worry about maintenance or allocating human resources for their configuration.
● Private cloud: if unique computing resources are required for a company, a private cloud allows them to customize their cloud environment depending on their specific needs.
● Hybrid cloud: this solution is ideal if a combination of on-premises infrastructure or a private cloud with a public cloud is required. Hybrid clouds allow data and applications to move between both environments.

3. A strategic partner
Technology continues to ingrain itself in our day to day lives as time goes on and IT departments, along with their specialists, have become an essential part of this process. However, 32% of companies lack sufficient technological resources (8). In those cases, managed services can be a great tool.

Managed Service Providers (MSPs) are companies that provide different information technology services to other organizations. These services include everything from help desks, connectivity networking and productivity software, to business continuity and disaster recovery plans, virtual infrastructure, security, and cloud management.

The main advantage of MSPs is their cost effectiveness through operation outsourcing. This allows the customer to condense its IT operations in a highly competent provider, with adequate experience, infrastructure, and resources. This way, time or collaborators do not need to be dedicated to the maintenance or updating of hardware or software and the customer can have an external team available at any time. This helps improve productivity in the internal IT department since it allows the company to focus on business aspects and more ambitious projects.

Haime concluded that “Our goal at IFX Networks is to adapt our Managed Cloud and Network solutions to our customers’ needs. Therefore, we provide customized solutions making us the #1 Managed Services Provider in Latin America. In addition, we work under the One-Stop-Shop concept which simplifies our customers’ communication operations, allowing them to have a single point of contact for managing sales contracts, services, billing, customer and technical support”.


1: PWC
2: Gartner
3: Gartner
4: Battery Ventures
5: PWC
6: Gartner
7: McAfee
8: Channel Futures